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Beans used to be the best.....no more. Their customer service is the worst now. Taking my business elsewhere. Even the owners e-mail saying they were sending a coupon for bad service never came!!! They used to be the gold standard.....not anymore. Stay away!! Really...
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2.2
#1105254
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That pretty much sums up the evolution of ll bean. What once was the gold standard in customer service, calls being answered quickly, returns/exchanges being made easily and customer service advocating for the customer have gone. I used to love the store and even...
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2.8
I liked
  • Old way they did business
I didn't like
  • New way they do business
#1088985
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On July 22 2017 I made an order and then cancelled it. The funds are still pending. LLBean said no charge was made. The bank said the merchant never cancelled. I have called the merchant and the bank daily. Finally the bank said the charges would be automatically...
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3.7
I liked
  • Clothes
I didn't like
  • Cancellation pending
#1082140
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Ll Bean Customer Care Review

Ll Bean
#983309
1.0
Details
I'm a business owner and always supported & advertised for ll bean. Dad recently past and returned a few items and received a letter they will no longer except items without a receipt very unreasonable and unfair...
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Staff
Value for money
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Ll Bean Customer Care Review

Ll Bean
#973964
At the Mansfield Mass location: White skinny oldet lady seemed annoyed when I asked for help. Asked for a larger size and she condescendingly said i dont think it comes any bigger with a smirk... so unprofessional.
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Short Review on November 29, 2016

Ll Bean
#963524
Why do you send a catalogue to consumers when 3/4 of what they want to purchase is out of stock? Imagine the money you could make for the company if you actually offered the products for sale!! So frustrating! Goodbye L L Bean!
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Ll Bean Pants Review

Ll Bean
#915974
2.9
Details
Recently placed a simple, straightforward order for 2 pairs of pants with an incompetent rep named Andi. One pair arrived in the correct size; the second pair was a size too small.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I placed an order 10 days ago and it's still in the "processing" stage. This is the second time this has happened in recent months. A few days ago I received an email "sorry for the delay, new system, etc" and then offered me 30% of my next order. What good is 30%...
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#1074011
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I have been a long term loyal customer of LL Bean and have always sung the praises of what good products and service they provided. But, no longer. LL Bean has finally convinced me that they can no longer provide the products that I want on time nor can they provide...
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Anonymous
Anonymous

The same things just happened to me this morning. My back ordered item was available on their website this morning, but they wouldn't ship it to me for 3 more weeks. It doesn'...

2.0
#1072760
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Ordered a tent on 1 July with a delver date of 7 July. Didn't arrive. Called customer service and was told that July 7 was the ship date. I disagreed and was placed on hold for 15 minutes before the call was dropped. Called back later and was told that July 8 was the...
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#1071915
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I ordered a bag and after a week I contacted customer service via email and was told that it was still in process and I would get an email when it shipped. Today I contacted them again and they told me: "I'm sorry, but there is an unforeseen problem with your order and...
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3.2
#1068425
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I had ordered a pair of sandals, on May 28,2017. They were originally back ordered to June 1, 2017. When my package did not arrive on June 12, 2017 I contacted customer service both by phone and chat. I was then advised that they were on back order until June 13, 2017....
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I didn't like
  • Poor customer service
#1066654
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Have contacted them on 2 occasions, last time was 2 weeks ago and was told my order that was placed end of May most items except one on back order would be shipped but could not tell me when. Today I was not even contacted by LL Bean but happened to look at my original...
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3.3
I liked
  • Prodcut selection
  • Product selection online
#1065723
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So much for "famous service". I ordered two kayaks from them, received one. Truck driver said other was "backordered". What? Never told about that. The bill of lading said two were delivered, unfortunately someone who didn't know signed it. I called them, called them...
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1.0
I didn't like
  • Poor customer service
#1055748
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