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Just got the new catalog (11-13-2017) for Christmas and was stunned to see that there were no gloves listed in the catalog. Moreover, with one exception, men, women, and children outside in the snow were not wearing gloves. I suspect that they discontinued gloves...
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#1130774
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I bought a toy moose for my puppy and it broke in 6 days. My puppy didn't eat it; it just came apart. They refused to send me another to Scotland where I live, claiming they were unable to-as if they were a tiny shop in the desert far away from a PO. They also refuse...
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2.2
#1130590
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I ordered a birthday present on October 25, of course hoping my friend would get it by her birthday October 31. Well October 31 is has come gone and I have been told twice that the present the gift is still "in "packing". Have never gotten a complete explanation of...
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#1124921
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Ll Bean Customer Care Review

Ll Bean
#983309
1.0
Details
I'm a business owner and always supported & advertised for ll bean. Dad recently past and returned a few items and received a letter they will no longer except items without a receipt very unreasonable and unfair...
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
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Value for money
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Ll Bean Customer Care Review

Ll Bean
#973964
At the Mansfield Mass location: White skinny oldet lady seemed annoyed when I asked for help. Asked for a larger size and she condescendingly said i dont think it comes any bigger with a smirk... so unprofessional.
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Short Review on November 29, 2016

Ll Bean
#963524
Why do you send a catalogue to consumers when 3/4 of what they want to purchase is out of stock? Imagine the money you could make for the company if you actually offered the products for sale!! So frustrating! Goodbye L L Bean!
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Ll Bean Pants Review

Ll Bean
#915974
2.9
Details
Recently placed a simple, straightforward order for 2 pairs of pants with an incompetent rep named Andi. One pair arrived in the correct size; the second pair was a size too small.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
As a child my mother purchased me LL bean products via catalog, as an adult so continued to purchase LL Bean product via catalog, store and on-line. 50 years of LL Bean have been very positive. The last couple of years have not been so positive. The constant quality,...
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3.3
#1123267
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I live in central FL where, until recently, it was in the 90's every day. Had to go to northern MN in mid-Sept. for a family reunion so I ordered a specific shirt that I knew would work in their cooler environment. Placed the order and kept checking. Always "in...
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#1118952
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I ordered a jacket and it was in processing for over a week. i called them and said it was in processing-I knew that. Called again 5 days later, it is in processing. I want to cancel my order, sorry we can't do that, "it is in processing". Cancel the order, " one...
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#1107807
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Beans used to be the best.....no more. Their customer service is the worst now. Taking my business elsewhere. Even the owners e-mail saying they were sending a coupon for bad service never came!!! They used to be the gold standard.....not anymore. Stay away!! Really...
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2.2
I liked
  • Selection
I didn't like
  • Customer service when coupon did not come
#1105254
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That pretty much sums up the evolution of ll bean. What once was the gold standard in customer service, calls being answered quickly, returns/exchanges being made easily and customer service advocating for the customer have gone. I used to love the store and even...
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2.8
I liked
  • Old way they did business
I didn't like
  • New way they do business
#1088985
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On July 22 2017 I made an order and then cancelled it. The funds are still pending. LLBean said no charge was made. The bank said the merchant never cancelled. I have called the merchant and the bank daily. Finally the bank said the charges would be automatically...
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3.7
I liked
  • Clothes
I didn't like
  • Cancellation pending
#1082140
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I placed an order 10 days ago and it's still in the "processing" stage. This is the second time this has happened in recent months. A few days ago I received an email "sorry for the delay, new system, etc" and then offered me 30% of my next order. What good is 30%...
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#1074011
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