LL Bean
Reviews and Complaints
Bed linens tore
User's recommendation: boycott ll bean
Worst customer care
Bought a jacket for my wife at the NJ store. It was not to her taste and so I went back to return it.
They did not accept it even though tags were still on it. To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel.
Will never purchase from them again. And yes my wife was right - the jacket was ugly, just like the customer service.
- Awful customer care
- Unpleasant returns experience
- Ugly clothes
Preferred solution: Let the company propose a solution
User's recommendation: Avoid LL Bean
Deteriorating quality and awful customer care
I bought a down coat for my wife in spring, 2020. It wasn't the prettiest thing, but she gets very cold and the coat seemed warm enough.
After a couple of wears, the thing starts to molt. Feathers and down everywhere, coming out of the seams. Just ridiculous considering this is a $300 item. So, we decided to return it and buy a coat from a better company.
LL Bean would not take it back, though, because it was worn. The idiot I spoke with at the Freeport store told me she was "aware of quality issues with this item", but would not accept it back because it was worn. She even noted that "yes, there are feathers everywhere". So we are out $300 and tax and had an awful customer service experience to boot.
They lied about their returns policy. I will never shop here again - what a bunch of thieves.
- Awful customer care
- Do not honor their own returns policy
- Breach of contract
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy from this company - poor quality items and terrible customer service
LLBEAN = Fraudulent company
I gained weight and needed a new coat and because of COVID I did not want to shop in store for a raincoat. A co-worker told me LLBean sold good mens raincoats.
So, I bought one off their website thinking I could always return it if it didnt work out. They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright. The second time I wore it the zipper stuck and would not come unstuck and I had to pull the damn thing off over my head.
I called Bean and arranged to return it. Sent it back at my own cost. Heard nothing for months. Finally I called them and was told they would not take the return, just like the other people who complained on this site, they say its because I wore the coat.
How appalling. They say it is an exception because if you wear the item it is not returnable. Now how is that standing behind your product?
That was my first and last purchase on LLBean and I am going to call the Maine Attorney General and complain and the Better Business Bureau too. Awful company and fraudulent.
- Awful customer service
- Poor quality
- Do not honor their own returns policy
User's recommendation: DO NOT BUY ANYTHING FROM THESE CON ARTISTS At LL BEAN
This company sucks
Very disappointed with the Bean. I liked them for so many years, but they have really gone downhill.
I even worked at one of their stores some time ago. Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work.
And now they dont take returns. I just discovered Marmot and like them a whole lot more.
Too bad as I prefer buying American - but then again, the clothes arent made in the USA. I strongly encourage everyone to boycott this really *** company.
- Bad customer service
- Poor quality
- Current return policy
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this company they don’t stand behind their products
The most annoying TV commercials ever.
The LL Bean TV commercials that depict two couples competing in a canoe race are the most annoying commercials on TV. The screaming that goes on are to attract attention to the tv screen which is a disgraceful and disturbing marketing practice.
We change the channel and definitely don't relate to these people screaming in the wilderness. This is what LL Bean products are supposed to represent?
- Television ad
Dishonest company
- Do not have a reasonable return policy
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: Do not give these crooks your business
The Bean has really deteriorated
- Ugly clothes
- Breach of contract
- Wont honor their own return policy
Preferred solution: Sue for breach of contract
User's recommendation: Take your business elsewhere. Time for the Bean to close
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Verified ReviewerReturn policy retroactively changed.
- Prodducts
- Return process from canada
Preferred solution: Deliver product or service ordered
User's recommendation: Buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card complaint
- Great service and high quality
- Credit card
- Mastercard
Preferred solution: Full refund
Dishonest company
My daughter and I were in Maine and bought a parka for my husband. We thought Bean stood by their products.
But that is the old Bean. They refuse returns now, even when the returns are just a few hours after purchase. My husbands parka did not fit. Too large.
The store in Maine would not take it back.
Even though their policy says they would. Now we are stuck.
- Poor customer service
- Poor quality - lack of integrity honoring warantee
- Dishonest return policy
Preferred solution: Let the company propose a solution
User's recommendation: Shop somewhere else this company sucks
Can't get you to take my orders
User's recommendation: Try another company
Dissatisfied
Shady company
- Felt like talking to the wall when called with an issue
- Dishonest return policy
- Poorly trained customer service reps
Preferred solution: Let the company propose a solution
User's recommendation: Take your business somewhere else.
Shady return policy
I bought a bathing suit from the Bean a few months ago, in Feb. I wore it once.
It started to discolor and it bled. It looked bleached when I took it off. I had not worn it but for two hours and I did not go swimming in a chlorinated pool. The suit It was not cheap but I guess it was cheaply made.
So I tried to return it. They refused and said I couldnt because I had worn it. The website says they will take defective items for up to a year. Thats why I was alright paying them overpriced $$$ for the suit.
They were nasty with me. I will never shop with them again.
- Cheaply made items
- Dishonest about return policy
- Awfu customer service
User's recommendation: Don’t buy from this company.
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My LLBean pricey flannel sheets turned into flannel threads after 4 washes (according to care instructions). However, my flannel sheets (cheapo) from Amazon are still going after three years. *** LL Bean.