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Ordered a tent on 1 July with a delver date of 7 July.Didn't arrive.

Called customer service and was told that July 7 was the ship date. I disagreed and was placed on hold for 15 minutes before the call was dropped. Called back later and was told that July 8 was the delivery date. Called back on July 8 and was told July 10th was the delivery date because of a problem at the warehouse.

When I told them those dates wouldn't work because of a long arranged back packing trip I was told "Sorry, nothing we can do" I guess that's what they mean by 100% satisfaction guaranteed.Ended a 20 + year customer relationship

Review about: Ll Bean Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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