Product: Ll Bean Slippers Clear all filters (4 of 4 reviews match)
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1.0
Details
For many years I’ve lived in their woman’s shearling slippers. I’d wear them until they fell apart, usually it would take 2-3 years for that to happen. Even then the lining would maintain its plush, soft lining that naturally repelled odors. Last year when my previous...
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Review
#1703525 Review #1703525 is a subjective opinion of poster.
Product
Ll Bean Slippers
Cons
  • Quality
  • Reputation
Reason of review
Bad quality
Loss
$90
Preferred solution
Let the company propose a solution
00 pair of slippers from LL Bean for Xmas of 2016, They started falling apart the following November and were unwearable by Dec 2017. They didn't even last a year. We took them back to LL Bean when we went up to Maine a few weeks ago, and they told us they wouldn't...
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#1200108 Review #1200108 is a subjective opinion of poster.
Product
Ll Bean Slippers
Reason of review
Warranty issue
Loss
$79
Preferred solution
Let the company propose a solution

LL Bean - Shipping Fiasco

1.3
Details
On 12/14/17 I ordered 2 pair of Moccasins via phone from LL Bean. The customer service rep who placed my order said they were both in stock and would be received by 12/20/17. By 12/18/17 I received an email stating they would not ship by Christmas. I live chatted and was told that was an error and I would get them by the 20th. On the 20th I received another email stating that only 1 pair would ship and the other pair were cancelled. So I live chatted again and was told it is a problem with their system this year and the other pair is in stock but cannot ship by Christmas. When I finally spoke to someone on the phone she told me even though we have 4 days until Christmas they cannot do overnight shipping it is too late for that. I told her how disgusted I was with their customer service and the lack of organization in their company and she said I am sorry there isn't anything else I can do. How can a reputable business like LL Bean not satisfy their customers orders and offer overnight shipping 4 days before Christmas? I will NEVER purchase anything from them again!
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Review
#1152951 Review #1152951 is a subjective opinion of poster.
Product
Ll Bean Slippers
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
I ordered a pair of slippers and had them sent directly to my daughter in college.The slippers were too big (even though they were exactly her size) so I had her ship them back the same day. LL suggested that I order and pay for a new pair in a smaller size if I...
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1 comment
Anonymous
#1244089

How is that within the company's control? Banks are MUCH slower to refund money than they are to deduct it.

Review
#952456 Review #952456 is a subjective opinion of poster.
Product
Ll Bean Slippers
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Contact LL Bean Customer Service

Mailing Address:
L.L.Bean Inc.
15 Casco Street
Freeport, Maine 04033-0001
United States
Phone:
(800) 441-5713
All LL Bean Contacts

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