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I’ve been a long time llbean customer. I purchased workboots 4 months ago and one of the boots wore out in the heel.

It was so bad that I couldn’t take the boot on and off without damaging the boot further. Boots should last longer than 4 months. Especially for the price llbean commands. I figured I would just exchange the boots like I have in the past.

No problem right? Wrong. They no longer honor their warranty. The box my boots came in say “GUARENTEED you have our word” in big letters.

Also, llbean refused to post my review on their website. I will no longer be a customer of llbean.

I will recommend Duluth trading post. Their products are quality and they always Make things right.

Reason of review: Warranty issue.

Location: 131 Colonie Center, Albany, NY 12205, USA

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Guest

I had the same experience with Bean Boots. What poor construction!

Nothing like the quality this company once stood for. After wearing for about 3 - 4 times, the heel was peeling away from the boot. So, I sent in to return. For several weeks, then a month and a half, I heard absolutely nothing.

I called and was transfered to the "returns department" and spoke with a woman who was probably the rudest person I have ever spoken with (and I am a middle aged man so I have known many rude people through the years). Then they said they would not honor the return and asked if I was willing to pay to have the boots returned to me. What the F&&&&? The reason they denied the return is that I "wore the boots".

What on earth do they think people do with boots? Hang them on the wall as art? I will never, ever buy from them again. I agree with comments about a class action lawsuit.

They do not follow their own contract with consumers. What a fraudulent company.

Guest
reply icon Replying to comment of Guest-1904214

LOL that is funny but you are right this company sucks the big one!

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